Question 1

What does Metricora Digital do?

Accepted Answer

We provide SEO, paid media, website audits, marketing analytics and a subscription marketing-intelligence platform for UAE businesses.

Question 2

Do you guarantee Google rankings?

Accepted Answer

No. Search engines control rankings and can change algorithms without notice. We commit to structured, measurable work and honest reporting.

Question 3

Do you guarantee advertising results?

Accepted Answer

No. Platforms independently approve ads and account activity. We commit to a defined scope, tracked conversions and transparent optimisation.

Question 4

Is Metricora an official Google or Meta partner?

Accepted Answer

Unless a formal partnership is verified and displayed with its accreditation, we do not claim partner status.

Question 5

Who owns my advertising accounts?

Accepted Answer

You do. We request access to accounts you own — we do not create accounts in a way that transfers ownership to us.

Question 6

Who pays the advertising budget?

Accepted Answer

You pay the advertising platform directly. The Metricora management fee is separate from your ad spend.

Question 7

What is included in the management fee?

Accepted Answer

Strategy, setup, ongoing optimisation and reporting within the agreed scope. Creative production and third-party tool costs are separate unless stated.

Question 8

How long does SEO take?

Accepted Answer

Meaningful outcomes typically require several months of sustained work. We agree measurable interim indicators so progress is visible.

Question 9

What information do you need?

Accepted Answer

Read access to Analytics, Search Console and the relevant advertising accounts. For audits we also need CMS or hosting context.

Question 10

Can you work with our existing agency?

Accepted Answer

Yes. We can operate in a lead or specialist role and coordinate with an incumbent agency.

Question 11

Can you audit any website?

Accepted Answer

Only websites you own or are authorised to submit for analysis.

Question 12

Do I need to own the website?

Accepted Answer

Yes — or you must have authority from the owner. We ask you to confirm this before beginning.

Question 13

Which marketing platforms can be connected?

Accepted Answer

Google Analytics, Search Console, Google Ads, Meta advertising data, Microsoft Advertising, Shopify, WooCommerce, WordPress, HubSpot and approved CRMs.

Question 14

How accurate is rank tracking?

Accepted Answer

Rank tracking is a sample from a specific location, device, engine and language. It is a directional signal, not a universal ranking.

Question 15

How often is platform data updated?

Accepted Answer

Frequencies vary by module and are shown on each metric with a 'last updated' timestamp.

Question 16

Can I cancel a platform subscription?

Accepted Answer

Yes, from the client portal. Cancellation stops future renewal; access typically continues until the end of the paid period.

Question 17

Do subscriptions renew automatically?

Accepted Answer

Yes — with the renewal date and amount disclosed before purchase and in the client portal.

Question 18

Can I export reports?

Accepted Answer

Yes. Reports can be exported as PDF or via shareable links, per your plan.

Question 19

What happens to my data after cancellation?

Accepted Answer

See the Subscription Terms and Privacy Policy for the retention and deletion window. You can request deletion earlier.

Question 20

How are refunds handled?

Accepted Answer

Per the Refund and Cancellation Policy. Approved refunds return to the original payment method.

Question 21

Can you create website content?

Accepted Answer

We plan and brief content, and can quote production separately or work with your writers.

Question 22

Do you provide Arabic SEO?

Accepted Answer

Yes. Arabic content strategy and search-intent research are supported alongside English work.

Question 23

Do you manage UAE local SEO?

Accepted Answer

Yes — Business Profile guidance, local pages and citations across the seven emirates.

Question 24

How do we begin?

Accepted Answer

Book a strategy call. We will scope, quote and confirm in writing before any work starts.

Answers to the questions we hear most often.