One monitored mailbox for support and complaints.
One monitored mailbox handles product support, account questions and formal complaints.
What to send, and where
Product and access support
Questions about workspace access, reporting views, metric definitions or data that looks wrong.
management@metricora.onlineData and reporting issues
Report a figure you cannot reconcile. Include the reporting view, the period and the source you compared against.
management@metricora.onlineAccount ownership and contacts
Change the named owner or authorised contacts for a workspace. Requests are confirmed with the existing owner.
management@metricora.onlineFormal complaints
Complaints are acknowledged in writing and handled by the same mailbox. No response-time commitment is published.
management@metricora.onlineWhat we do not claim
Not published. No support-hours window has been formally agreed.
Not published. We will not state a response-time commitment we have not contracted.
No public status page exists. Incidents are communicated by email to affected workspace owners.
Support commitments specific to an engagement are set out in that engagement's written agreement and take precedence over this page.
Product access
Platform status: Live. The reporting workspace, technical reviews and reporting packs are in production use. Onboarding confirms which sources and metric definitions apply to your account. Workspace access is set up by the team when an account is opened, and the named owner confirms any change to authorised users.